GENERAL TERMS AND CONDITIONS OF SERVICES

1. Application of the general terms and conditions of service

Any request to Marie H. Carlier (hereinafter referred to as “the Provider”), whose registered office is located at 12 Square du Pont de Sèvres 92100 Boulogne-Billancourt, France, registered under the number 953263944, is subject to the present general terms and conditions of service.

The client’s request or the simple manifestation of his consent implies the client’s full and unreserved adherence to these general conditions of service. No special condition may, except in the case of a formal written exception signed by the client and the Service Provider, prevail over these general conditions of service.

The Service Provider reserves the right to modify these general terms and conditions of service at any time. The applicable terms and conditions will be those validated by the Client at the time of booking.

2. Object

The Provider is a practitioner in :

  • ThetaHealing® 
  • Reiki

He offers face-to-face or distance sessions to clients over 18 years of age or to minors or protected adults in the presence of their legal representatives, who wish to practice these techniques in order to:
-freethemselves from personal and family patterns;

–bring well-being;
 -recover self-esteem and self-confidence;
 -discover one’s intrinsic qualities;

-improve performance;

-improve self-awareness.

As the Provider does not hold a medical degree, he does not give medical consultation nor can he issue medical prescriptions. His function is limited to the practices mentioned above, which the Client expressly understands.

3. Modalities of the sessions

3.1 Validation of the reservation

The booking of a session is made on the internet via the website or by telephone.

In order to be valid, all reservations must be confirmed by the Provider. Thus, by signing these terms and conditions, the client understands that the booking of a session is only definitive when it has been confirmed by an email or sms to the client mentioning the date, time, place or the internet connection link for remote sessions.

By signing these general conditions and the client agreement, the client confirms that he/she has been fully informed of the nature of the session, the unit price, the duration of the session and the payment terms.

3.2 Course of the session

The session takes place only by prior appointment on the website www.marie-carlier.com

The session can take place in person at the Provider’s office located at 10 or 12 Square du Pont de Sèvres 92100 Boulogne Billancourt or at TERAPYA 40 bis rue du faubourg poissonnière 75010 Paris or remotely via the applications ZOOM, Skype, Whatsapp or Messenger.

The duration of the session varies according to the type of support.

3.3 Postponement of a session

The client may postpone the session seventy-two hours (72h) in advance via the website or via sms. The client will be able to postpone the session a maximum of two (2) times without justification or reason.

In the event that the client postpones the session more than two times or does not show up on the date and time of the session, the service provider reserves the right to retain the amount due for the session except in the case of force majeure duly proven and recognized by the jurisprudence.

4. Rates

The service provider reserves the right to modify the rates of the services at any time.

The prices of the services offered by the provider are those applicable on the day of the reservation or order.

The prices are expressed in euros and include all taxes. Any change in the application of VAT may be passed on immediately.

The prices can be consulted on the Provider’s website.

5. Terms of payment

5.1. For remote sessions

Payment will be made at the time of booking the session by bank transfer, cash or credit card via the STRIPE payment platform.

To proceed with the payment of the Order by STRIPE, the Customer will be asked for: the price of the products, the quantity, the choice of the method of payment either by the customer’s STRIPE account or by bank card, indicating the choice of the type of bank card (Blue, Visa, Eurocard/Mastercard), the indication of the card number, the expiry date of the bank card and the visual cryptogram (the last three digits appearing on the signature panel on the back of the bank card), and then proceed with the validation.

Note: during secure online payment by STRIPE, the card number is never communicated to the Service Provider. The transmission of payment information is encrypted and secure thanks to the SSL 4 (Secure Socket Layer) protocol, which is the safest standard currently used by almost all e-commerce sites. The customer’s payment data will never circulate in clear text on the Internet. The Service Provider does not store any banking data.

At the end of the payment, a receipt is delivered to the customer on the email he will have communicated to the Provider when booking. If the client wishes to receive an invoice, he/she can send an e-mail to contact@marie-carlier.com.

5.2. For face-to-face sessions

Payment must be made directly to the Provider before the session by card or in cash within the limits of the provisions of Article L.112-6 of the Monetary and Financial Code.

Once payment has been made, an invoice is issued to the client on request from the Provider.

6. Withdrawal period

For any remote service, the client has a period of 14 calendar days, including public holidays, from the signing of the client agreement, to withdraw or abandon the service by sending an unambiguous statement expressing his wish to withdraw. Before the expiry of this period, no one may demand or obtain from the client, directly or indirectly, on any grounds whatsoever, nor in any form whatsoever, any consideration whatsoever or any commitment.

The customer expressly declares that he is aware, in accordance with consumer law, that he cannot exercise his right of withdrawal if he has benefited from the services which have been fully executed before the end of the withdrawal period and the execution of which has begun with his agreement or his express request.

7. Nature of the obligations and confidentiality

The Service Provider undertakes to the Client:

  • to conduct sessions at all times in a professional manner in a professional setting;
  • to keep the client’s name and personal information confidential and to comply with the GDPR;
  • to hold as confidential any information or questions raised by the client during and outside of the sessions.
  • before any session begins, to disclose to the client the nature of the session, the purpose of the session, the expected duration of the session and the cost of the session. No session will be conducted without the client’s informed consent.
  • to refer the client to another professional if, during a session, the information disclosed by the client suggests it.

8. Duty to cooperate and client responsibility

By signing this agreement, the client :

  • authorises the provider to use the practices listed in article 2 during the session. The client is aware that these practices and techniques are not of a medical nature, and that it is his/her own responsibility to consult his/her doctor in case of a change in his/her health.
  • understands that the sessions are not a substitute for routine medical care and undertakes to consult his/her own doctor or other health care professional if there are medical reasons for doing so
  • understands that the Provider is not a member of the medical profession
  • understands that any recovery is his or her own complete responsibility
  • understands that the Provider is only a “facilitator
  • understands that it is his or her responsibility to be open and honest and to provide detailed information that may assist in the desired outcome
  • understands that through these practices, he/she may be led to make changes in his/her life, through
    to his or her life, through the action of his or her own higher subconscious and understands that this information and/or advice does not occur through the action of the provider but through his or her own action
  • Except in the case of negligence or gross malpractice on the part of the Provider, by signing the Client Agreement, the Client or his/her representative agrees to release the Provider from any claims or liability of any nature whatsoever arising from the session performed
  • authorises the provider to use and/or share any information and/or stories from the session in video or written form in blogs or books or private forums as long as his/her name and personal and relevant contact details are omitted or changed
  • authorises the provider in the case of a remote session to record the session in video form in any private place including his home (on request of the client only).

9. Protection of personal data

In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of 21 June 2004 for Confidence in the Digital Economy, known as the L.C.E.N., and in accordance with the European Data Protection Regulation (RGPD), customers are informed that the service provider collects personal data in the course of its business. The client may at any time request the modification or deletion of his personal data by sending an e-mail to contact@marie-carlier.com .

10. Mediation

In case of dispute or dissatisfaction, the Customer may contact the Service Provider at the following e-mail address: contact@marie-carlier.com. The Customer and the Provider shall endeavour to find an amicable solution.

Any disputes or controversies that may arise in connection with the validity, interpretation, performance, non-performance, interruption or termination of this Agreement shall be submitted to mediation. The customer may have recourse to the mediator under the conditions provided for in Title I of Book VI of the Consumer Code within a period of one year from the date of his written complaint. The contact details of the mediator are as follows:

CNPM médiation consommation
27 Avenue de la libération
 42400SAINT CHAMOND
www.cnpm-mediation-consommation.eu

11. Applicable law & jurisdiction

These general conditions of service are written in French and subject to French law.

In the event of a dispute that cannot be settled amicably or through the intermediary of a mediator, the competent court shall be the court in whose jurisdiction the Provider’s registered office is located.